1. Introduction

This Privacy Policy explains how Turfease ("Platform", "we", "our", or "us"), a product of Starweave Technologies, collects, uses, stores and protects information when users access the Turfease platform, including the Turfease mobile application, Turfease Manager application and related services.

2. Information We Collect

We may collect the following information:

• Full Name
• Mobile Number
• Email Address (if provided)
• Gender and Age (if provided)
• User Account Information
• Turf Booking Information
• Transaction and Payment Information
• Location Information (with permission)
• Device Information
• App Usage Analytics
• Coupon and Referral Activity
• Customer Support Communications

3. OTP Authentication

Turfease may use OTP-based authentication services to verify user identities. Mobile numbers are used for login, account security and booking-related communications.

4. Turf Booking Information

When a user books a turf, we may store booking details including turf name, booking date, booking time, booking amount, booking status and related information required to provide the service.

5. Turf Owner Information

Turf owners and managers may provide additional business information including venue details, pricing information, operating schedules, facilities, images and payout-related information.

6. How We Use Information

We use information to:

• Create and manage accounts
• Process turf bookings
• Facilitate payments
• Send booking confirmations
• Send reminders and notifications
• Provide customer support
• Manage referral and coupon programs
• Improve platform functionality
• Prevent fraud and abuse
• Generate analytics and reports

7. WhatsApp Communications

Turfease may send booking confirmations, booking updates, reminders, promotional offers and operational notifications through WhatsApp, SMS, email or in-app notifications where permitted.

8. Payments

Payments may be processed through trusted third-party payment providers. Turfease does not store complete debit card, credit card or UPI credentials on its own systems.

9. Location Information

With user permission, Turfease may access approximate or precise location information to help users discover nearby sports venues and improve search results.

10. Analytics

Turfease may collect usage analytics to understand platform performance, booking trends, customer engagement and feature usage.

11. Third-Party Services

Turfease may use services including authentication providers, cloud infrastructure providers, payment gateways, analytics platforms, communication providers and mapping services.

12. Data Security

We implement reasonable technical, administrative and organizational measures designed to protect information from unauthorized access, disclosure, alteration or destruction.

13. Data Sharing

Information may be shared with turf owners, venue managers, payment providers and service providers only as necessary to operate the platform and fulfill bookings.

14. User Rights

Users may request access, correction or deletion of personal information subject to applicable laws and operational requirements.

15. Children's Privacy

Turfease is not intended for children who are not legally permitted to use the service under applicable laws.

16. Changes To This Policy

We may update this Privacy Policy periodically. Updated versions will be published on this page.

17. Contact Us

Turfease
A Product of Starweave Technologies
Email: support@turfease.in